Return and Refund Policy
Effective Date: 22 May 2025
Thank you for shopping at ADVICE CYCLE INNOVATION PRIVATE LIMITED. We value your satisfaction and strive to provide quality products and services. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making purchases from us.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be returned within 7 days of the delivery date.
- The product must be unused, in the same condition that you received it, and in its original packaging.
- A valid proof of purchase or receipt must be included with the return request.
Products that are damaged due to misuse, mishandling, or improper care are not eligible for returns.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items marked as "Final Sale" or "Non-returnable"
- Perishable goods, such as food and health products
- Gift cards or downloadable software products
3. Return Process
To initiate a return, please contact our support team at advicecycle54@gmail.com or call us at +91-9266217267. Include your order number, item name, and reason for the return. Our team will guide you through the return process.
Once your return request is approved, you will be required to ship the item back to the following address:
ADVICE CYCLE INNOVATION PRIVATE LIMITED
Mini MKT B-1, Janakpuri, Plaza Plot No. 2,
Kalluwala, New Delhi, Delhi 110058
You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
4. Refund Policy
After we receive your returned item and inspect it, we will notify you regarding the approval or rejection of your refund request.
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- If the return is rejected due to damage or non-compliance with our return conditions, the item will be sent back to you at your expense.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at advicecy@advicecycleonline.com,advicecycle54@gmail.com.
6. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at advicecy@advicecycleonline.com, advicecycle54@gmail.com or call us at +91-9266217267. Once the request is approved, send your item to our return address.
7. Cancellations
You may cancel your order within 12 hours of placing it, provided the item has not already been shipped. After that, the order cannot be canceled. If the item has been shipped, please follow the return procedure once it arrives.
8. Damaged or Incorrect Items
If your item arrives damaged or if you received the wrong item, please notify us within 48 hours of delivery. Provide photographs of the item and packaging, and we will initiate a return, replacement, or refund as necessary.
9. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if paid by us) will be deducted from your refund unless the return is due to our error.
10. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: advicecy@advicecycleonline.com, advicecycle54@gmail.com
- Phone: +91-9266217267
- Address: SHOP-208 SF Plot no-1, Vardhman Dwarkadeesh MLU, Sector 10 Dwarka, South West Delhi, Delhi, 110075
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
Thank you for choosing ADVICE CYCLE INNOVATION PRIVATE LIMITED.